Privacy Policy
Last updated: 27 December 2025
Goldhaven respects your privacy. This policy explains what personal data we collect, how we use it, and the choices you have regarding your information.
1. Who we are
This website is operated by Goldhaven. Throughout this policy, “we”, “us”, and “our” refer to Goldhaven.
2. What information we collect
- Information you provide — such as your name, email address, or any content you submit through forms.
- User-submitted content — including text, memories, or prompts you choose to enter.
- Technical information — such as IP address, browser type, device type, and pages visited.
3. How we use your information
- To operate and maintain the website.
- To provide features or services you request.
- To respond to enquiries and support requests.
- To improve performance, security, and usability.
4. Legal basis for processing
We process personal data under one or more of the following legal bases:
- Consent — where you have given clear permission.
- Contract — where processing is necessary to deliver a service you request.
- Legitimate interests — such as operating, securing, and improving the website.
- Legal obligation — where required by law.
5. AI and generated content
Some features may use automated tools (including AI) to generate or refine content based on information you submit.
- Generated content is based on your input and should be reviewed by you.
- We do not claim ownership of personal stories or content you submit.
- Generated content is not professional advice.
6. Sharing your information
We do not sell your personal data. We may share limited information with trusted service providers (such as hosting or analytics providers) only where necessary to operate the website.
7. Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.
8. Your rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
9. Cookies
This website uses cookies to ensure basic functionality and to improve user experience. You can control cookies through your browser settings.
10. Data security
We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure.
11. Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us via the website’s contact page.